Job
Description
As a motivated and driven Traffic Control Executive at FlixBus, your primary responsibility will be to provide real-time operational support for FlixBus services in India. Your role will involve ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations to enhance the end-customer experience through efficient backend coordination. You will play a crucial part in scaling FlixBus" Traffic Control operations across India, covering both North and South regions. This multifaceted role combines elements of customer support, operations, and crisis handling, where you will work closely with drivers and hosts to ensure a top-notch customer experience. Based in Bangalore (Madiwala lounge), you will need to be willing to work in 24/7 rotational shifts, including weekends. Your responsibilities will include: - Communicating with drivers and hosts via calls and messages to ensure smooth operations. - Tracking and managing operational issues through Salesforce tickets. - Swiftly handling crisis situations to minimize impact. - Coordinating with Operations, Customer Support, and Global teams for issue resolution. - Collaborating via MS Teams and chat platforms for seamless communication. - Maintaining discipline, flexibility, and teamwork in a fast-paced environment. To excel in this role, you should possess the following qualifications and skills: - A graduate in any discipline with 2-3 years of experience in a Customer Service role, preferably in the travel, mobility, transport operations, or logistics/dispatch background. - Fluency in English (spoken and written) and Hindi is mandatory, while knowledge of additional South Indian languages like Telugu, Tamil, Kannada, or Malayalam will be preferred. - Proficiency in handling email and phone-based support, with experience in ticketing tools like Salesforce being advantageous. - Basic knowledge of Excel or spreadsheet management for data tracking and reporting. - Excellent communication and coordination skills to manage driver interactions and team collaboration effectively. - Ability to multitask, be proactive, remain calm and confident under pressure during live incidents, demonstrating strong attention to detail and ownership. - Willingness to work in 24/7 rotational shifts, including weekends. At FlixBus, we value diversity and recognize that unique skills and experiences are essential. Even if you do not meet all the requirements, we encourage you to apply if you believe you can make an impact. We want to hear from you! In return, we offer you: - An opportunity to work in a rapidly scaling start-up environment. - A pivotal role in ensuring the seamless execution of intercity travel operations, ground operational excellence, data analysis, and vendor management processes. - The chance to hone your stakeholder management skills by interacting with international stakeholders. Joining Flix means being part of a team that empowers individuals to push boundaries and shape the future of mobility. As we continue to grow globally, we leverage cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you are seeking a place where you can drive change and redefine how millions of people travel, Flix is where you can lead your journey!,
