Customer Support Chat

You will be working as a Customer Support Executive (Chat Process) at VAANI INFOSYSTEMS PVT LTD located in Sector-18, Gurgoan. Your role will involve the following key responsibilities: - Escalate complex technical or financial issues to specialized teams for resolution. - Document customer interactions and update records in the CRM system, ensuring accurate and timely information is recorded. - Handle multiple chat sessions simultaneously, maintaining a high level of service and accuracy. - Assist customers with financial advice on product use, ensuring compliance with industry regulations. - Provide feedback to the product and development teams to help improve the customer experience. The qualifications required for this role are: - Education: Bachelors degree in Finance, Business Administration, or a related field (preferred). - Experience: 1-2 years of customer support experience in the FinTech or financial services industry with chat support experience preferred. Skills required for this position include: - Excellent written communication and active listening skills. - Ability to handle sensitive financial data with confidentiality. - Problem-solving skills with attention to detail. - Familiarity with CRM systems and live chat platforms. - Understanding of financial compliance, security protocols, and fraud prevention (a plus). - Ability to work efficiently under pressure in a fast-paced environment. If you are an immediate joiner and possess the mentioned qualifications and skills, this full-time and permanent position requires working 6 days a week in a day shift. Proficiency in English and Hindi is required, and the work location is in person at the specified Gurgoan office. For further details, you can contact 9289223462.,