Customer Support Chat

You will be working as a Customer Support Executive (Chat Process) at VAANI INFOSYSTEMS PVT LTD located in Sector-18, Gurugram. Your primary responsibility will be to escalate complex technical or financial issues to specialized teams for resolution. It will also involve documenting customer interactions and updating records in the CRM system accurately and in a timely manner. You will be expected to handle multiple chat sessions simultaneously, providing high-quality service and maintaining accuracy. Additionally, assisting customers with financial advice on product use in compliance with industry regulations and providing feedback to improve the customer experience will be part of your role. To excel in this position, you should hold a Bachelor's degree in Finance, Business Administration, or a related field. Ideally, you should have 1-2 years of customer support experience in the FinTech or financial services industry, with chat support experience being preferred. Excellent written communication and active listening skills are essential for effective customer service. Moreover, you should be capable of handling sensitive financial data with confidentiality, possess problem-solving skills with attention to detail, and have familiarity with CRM systems and live chat platforms. An understanding of financial compliance, security protocols, and fraud prevention would be advantageous. The ability to work efficiently under pressure in a fast-paced environment is crucial for success in this role. Immediate joiners are preferred for this full-time, permanent position with a day shift schedule. Proficiency in English and Hindi languages is required. If you need more information, feel free to contact us at 9289223462.,