Customer Support (Chat Process) – International BPO

About Us

Volkrex Pvt. Ltd. is a trusted outsourcing and talent solutions partner, working with innovative global clients across industries. We specialize in building high-performance teams that deliver quality, efficiency, and customer delight.

We are currently hiring for our client’s international BPO e-commerce chat process — a US-based e-commerce giant. This opportunity combines international exposure, professional growth, and a lifestyle full of perks at our facility in Abohar, Punjab.

The Role

We’re looking for experienced Customer Support Executives (Chat Process) who know how to make every customer interaction meaningful. In this role, you’ll handle queries for our client’s US customers, undergo direct client-led training from the USA, and become part of a global-standard customer support process.

Your mission: Deliver confident, accurate, and empathetic support while being part of an organization that values both your growth and your well-being.

Key Responsibilities

• Handle live chat queries from US-based e-commerce customers.
• Resolve issues related to orders, payments, and returns.
• Apply client-provided training to maintain top-class service quality.
• Keep accurate logs of all interactions and follow process guidelines.
• Achieve service deliverables while maintaining customer satisfaction.

Requirements

• 2+ years of BPO experience (chat or voice) is mandatory.
• Excellent spoken and written English communication skills.
• Willingness to work night shifts (aligned with US hours).
• Strong problem-solving skills, speed, and customer-first mindset.
• Must be ready to relocate to Abohar, Punjab (on-site role with amenities included).

What We Offer

At Volkrex, we know that a great job should also come with a great lifestyle. In addition to a competitive fixed salary, you get:

• Free accommodation with WiFi
• Nutritious meals daily
• Gym, swimming pool, and recreation facilities
• Monthly team outings, cultural events, and parties
• Comprehensive health insurance & medical coverage
• Transportation support if required
• Career growth opportunities in an international client process
• Client-led training with global exposure

What Makes You Perfect for This Role

• You’re experienced, adaptable, and thrive in international processes.
• You’re motivated by solving customer problems, not just finishing shifts.
• You see relocation as an opportunity to level up in career and lifestyle.
• You bring a customer-first mindset and love working in performance-driven teams.

How to Apply

Answer the questions and apply on Indeed!

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance

Ability to commute/relocate:

• Abohar, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Do you have any notice period to serve at your current company? If yes, how long?
• Please share why you'd be a good fit for the role?

Experience:

• Call center: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person