Customer Support (Chat Process)

As a Customer Support Executive for the Chat & Email Process, you will play a crucial role in handling customer queries professionally and efficiently. With a minimum of 1 year of experience in Email and Chat Support, you should possess excellent communication skills to provide accurate and timely information to customers. Your responsibilities will include addressing customer concerns via chat and email, ensuring customer satisfaction by resolving complaints promptly, and collaborating with internal departments for issue resolution. It will be essential to maintain detailed records of customer interactions, adhere to quality guidelines, and update the database regularly. To excel in this role, you must have strong problem-solving abilities, a good grasp of written and verbal English, and familiarity with CRM tools and customer service software. Attention to detail, a good typing speed, and the willingness to work in rotational shifts, including weekends if necessary, are also key requirements. This is a full-time position based in Gurugram, and we are looking for an immediate joiner who can contribute effectively to our customer support operations. If you are proactive, customer-focused, and ready to take on the challenges of a dynamic work environment, we encourage you to apply for this role and be a part of our dedicated team.,