Customer Support Care

Job Title: Customer Support Executive

Location: Gurgaon

Department: Customer Service

Job Type: Full-time

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provide feedback on the efficiency of the customer service process.

Required Skills & Qualifications:

• Bachelor's degree in any discipline (preferred).
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Prior experience in customer service or support roles is an advantage.

Preferred Qualifications:

• Both fresher and experienced candidates can apply for this customer service role.
• Experience in telecom, BPO, and Tele sales industries is a plus.
• Fluency in English and Hindi

Send your CVs on

Email- kritika@infiniserveitsolutioninc.com

Contact-9430049665

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,166.03 - ₹27,977.33 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person