Customer Support

Company Description

Boston Business Solutions is a renowned management consulting firm dedicated to providing comprehensive assistance to organizations. We specialize in delivering integrated HR consulting services to IT/ITES, BPO, and healthcare KPO businesses, aligning with corporate objectives and future global plans. Our delivery team has successfully handled various requirements, making us a trusted recruitment solutions provider. We have a proven track record in volume hiring and fulfilling bulk requirements, with expertise in the ITES/IT/healthcare domain. Our flexibility, adaptability, and commitment to delivering measurable results ensure an impressive return on investment.

Role Description

This is a full-time on-site Customer Support role located in Chennai. The Customer Support representative will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and resolving issues efficiently. The day-to-day tasks include responding to customer calls and emails, troubleshooting technical problems, and maintaining a high level of customer service. Additionally, the role involves analyzing customer feedback and working with the team to improve service delivery.

Qualifications

• Excellent Customer Support and Customer Satisfaction skills
• Strong Interpersonal Skills for effective customer interactions
• Proficiency in Technical Support primarily related to IT/ITES
• Analytical Skills to assess and improve customer support processes
• Effective communication and problem-solving abilities
• Ability to work independently and as part of a team
• Experience in a BPO or call center environment is a plus
• Bachelor's degree in a related field or equivalent experience