Customer Support Associate

We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in the food industry. The ideal candidate will play a crucial role in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support to our customers.

Key Responsibilities:

Customer Interaction:

 Handle inbound and outbound customer inquiries via phone, email, and chat.

 Respond to customer queries and concerns promptly and professionally.

 Provide accurate information about products, services, and order statuses.

Issue Resolution:

 Address and resolve customer complaints, ensuring customer satisfaction.

 Coordinate with relevant departments to resolve product or service issues.

 Escalate complex cases to higher management when necessary.

Order Management:

 Assist customers with order placement, modifications, and cancellations.

 Ensure accurate and timely processing of orders.

 Track and follow up on delivery schedules and communicate any delays to customers.

Product Knowledge:

 Maintain up-to-date knowledge of company products, services, and promotions.

 Provide customers with product recommendations and advice.

Data Management:

 Document customer interactions and transactions in the customer relationship management

(CRM) system.

 Generate and analyze customer service reports to identify trends and areas for improvement.

Customer Feedback:

 Gather customer feedback and relay it to relevant departments for product and service

improvements.

 Contribute to the development and implementation of customer service policies and

procedures.

Qualifications:

 Bachelor's degree in Business Administration, Hospitality, or a related field.

 Proven experience in a customer support role, preferably in the food industry.

 Excellent communication and interpersonal skills.

 Strong problem-solving skills and the ability to remain calm under pressure.

 Proficiency in using CRM software and Microsoft Office Suite.

 Ability to multitask and manage time effectively.

 A customer-centric attitude with a passion for delivering exceptional service.

Preferred Skills:

 Experience in the food industry or related sectors.

 Knowledge of food safety regulations and standards.

 Familiarity with e-commerce platforms and online order management systems.

Benefits:

 Competitive salary and benefits package.

 Opportunities for career growth and development.

 A supportive and collaborative work environment.

 Employee discounts on company products.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Are you ok with Kurla/ Chembur Location ?
• What is your current In-hand salary ?

Work Location: In person

Speak with the employer
+91 8104965925Expected Start Date: 05/07/2025