Customer Support Associate

Customer Support Executive | Sutherland Hiring

We are seeking a motivated and enthusiastic Customer Support Executive to join our team with

0 - 2 years of experience

The ideal candidate will be responsible for handling customer interactions across calls, emails, and chats while ensuring a positive customer experience. 
"This is an excellent opportunity for freshers who are eager to build a career in customer service".Key Responsibilities:•Handle customer queries via phone, email, or chat in a professional and polite manner.•Provide accurate information and solutions to customers within defined timelines.•Maintain a positive, empathetic, and professional attitude toward customers at all times.•Escalate complex issues to the appropriate department when necessary.•Follow up to ensure customer concerns are resolved to satisfaction.•Meet quality, productivity, and customer satisfaction targets.•Continuously learn about products, services, and processes to support customers effectively.Required Skills:•Excellent verbal and written communication skills.•Strong listening and problem-solving abilities.•Ability to stay calm and patient while handling difficult situations.•Basic computer knowledge (MS Office, email, internet usage).Ability to multitask, prioritize, and manage time effectively.•Positive attitude and willingness to learn.Qualifications:

- Any graduate (freshers welcome).
- Prior experience in customer service will be an added advantage but not mandatory.

Shift Timings:

-Rotational Shift

Contact Detail

Mercy Angel

mercy.angel@sutherlandglobal.com

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