Customer Support Associate

Job Summary:

We are looking for a qualified Customer Service Representative to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty.

Responsibilities:

• Respond promptly and professionally to customer inquiries via various

communication channels, including phone, email, live chat, and social media.

• Identify and assess customers' needs, striving to provide appropriate solutions and

assistance in a timely manner.

• Resolve customer complaints and issues by gathering relevant information,

investigating the problem, and implementing effective resolutions.

• Collaborate with other team members and departments to resolve complex

customer concerns or escalate them as necessary.

• Maintain accurate and detailed customer records, ensuring all interactions and

transactions are properly documented in the system.

• Provide product information, technical assistance, and troubleshooting guidance to

customers, ensuring their understanding and satisfaction.

• Assist customers with order placement, product returns, refunds, and exchanges,

adhering to company policies and procedures via online.

• Proactively identify opportunities to enhance customer satisfaction, product

knowledge, and service quality, providing feedback and suggestions for improvement.

• Stay updated on product features, updates, and industry trends to effectively

address customer inquiries and provide relevant information.

• Must have at least 1 year of experience in a BPO or customer support environment.

Requirements:

• Proven experience in a customer support or similar role, preferably in a fast-paced

environment.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions.
• Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously.
• Strong attention to detail and organizational skills to ensure accurate documentation and follow-up.
• Positive attitude and a genuine passion for providing exceptional customer service.
• Resolve customers post queries related with the return order status and minimised the RTO cost.

Note: Work from office with their own laptop.

Join our dynamic customer service team and contribute to delivering outstanding service to our valued customers. Apply now and help us maintain our commitment to customer satisfaction and success.

Please share resume at marketing@alanna.co.in

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person