Job Description — Social Media & Influencer Marketing Specialist Company : SCO2PA ALANNA Private Limited Location : Bhopal (Work From Office) (Non-Negotiable) About the Role: ALANNA, a leading Beauty & Skincare brand, is looking for a creative and strategic Social Media & Influencer Marketing Specialist to drive our digital presence, engage audiences, and manage influencer partnerships. If you are passionate about building online communities, creating compelling content, and leveraging influencers to amplify brand visibility - this is the perfect role for you. Key Responsibilities Social Media Strategy: Develop and execute social media strategies that deliver measurable growth across reach, engagement, and conversions — with Instagram as the lead platform. Aim for 10–15% MoM follower growth and 3–5% average engagement rate. Trend Spotting & Content Creation: Identify emerging trends and craft viral, share-worthy content that aligns with ALANNA’s tone and campaign goals. Deliver 8–10 high-quality reels or short videos monthly, with at least 1 in 5 crossing 20K+ organic views. Influencer Marketing: Identify, negotiate, and manage influencer partnerships to amplify brand credibility and reach. Target a minimum 3x ROI based on engagement and conversions. Content Production: Plan and execute basic in-house shoots (UGC, reels, tutorials, product showcases) to maintain agility and freshness in content creation. Brand Collaborations: Identify and drive 1–2 strategic brand collaborations per quarter to expand reach and community engagement by at least 20%. Community Management: Engage actively through DMs, comments, and interactive content to build loyalty and advocacy, ensuring a 90%+ response rate within 24 hours. Performance Tracking: Monitor KPIs such as reach, impressions, engagement, CTR, website traffic, and conversions. Present monthly performance reports with insights and actionable optimizations. Campaign & Calendar Planning: Manage a 30 – 45 day content calendar aligned with product launches, campaigns, and seasonal moments. Cross-Functional Collaboration: Work closely with the creative and brand teams to maintain visual consistency and campaign excellence across platforms including Facebook, YouTube, and LinkedIn. Website Impact: Drive a 20% increase in website sessions and measurable conversions from social media channels. * Skills & Qualifications 4-5 years or more of experience in social media management and influencer marketing (beauty/skincare industry preferred). Strong understanding of social media strategy, content creation, and performance analytics. Familiarity with influencer platforms, creator outreach, and campaign management. Basic design and video editing skills (Canva, Adobe Suite) are a plus. Excellent communication, negotiation, and relationship-building skills. A proactive, creative, and results-driven mindset. How to Apply Send your resume and portfolio and case studies to: [email protected] Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
Job Description: Graphic Designer Company: SCO2PA ALANNA Private Limited Location: Bhopal (Work From Office) (Strictly Non-negotiable) ALANNA® - a fast-growing Beauty & Skin Care brand - is expanding its creative team! We’re on the lookout for a passionate and innovative Graphic Designer who can bring fresh ideas to life and help us elevate our digital presence across multiple platforms. If creativity runs in your veins and you love turning concepts into stunning visuals, this role is made for you! Key Responsibilities Must-have proficiency in Adobe Photoshop, Illustrator, CorelDRAW, and Canva, Figma to deliver professional-grade designs. Develop motion graphics and video content using Adobe After Effects, Premiere Pro or other advanced AI video editing tools. Design digital creatives for websites, social media, and e-commerce marketplace, as well as print and packaging requirements. Ensure all creative output aligns with brand identity and marketing objectives. Collaborate closely with marketing and product teams to build impactful campaign visuals. Maintain design consistency while enhancing the overall brand experience. Required Skills & Qualifications 2-3 year of experience in Graphic Design or a related field. Proficient in design tools such as Adobe Photoshop, Illustrator, CorelDRAW, and Canva. Understanding of design fundamentals: typography, colour theory, layout, visual hierarchy, font application, etc. Experience in creating both digital and print-ready artwork. Strong attention to detail and ability to work under deadlines. Excellent communication and creative thinking abilities. Bachelor’s degree in Graphic Design or relevant discipline preferred. A compelling portfolio showcasing creative skills (mandatory). How to Apply: Excited to join a dynamic brand share your resume along with your portfolio link or attachments at: [email protected] Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Work Location: In person
Job Description — Social Media & Influencer Marketing Specialist Company : SCO2PA ALANNA Private Limited Location : Bhopal (Work From Office) (Non-Negotiable) About the Role: ALANNA, a leading Beauty & Skincare brand, is looking for a creative and strategic Social Media & Influencer Marketing Specialist to drive our digital presence, engage audiences, and manage influencer partnerships. If you are passionate about building online communities, creating compelling content, and leveraging influencers to amplify brand visibility - this is the perfect role for you. Key Responsibilities Social Media Strategy: Develop and execute social media strategies that deliver measurable growth across reach, engagement, and conversions — with Instagram as the lead platform. Aim for 10–15% MoM follower growth and 3–5% average engagement rate. Trend Spotting & Content Creation: Identify emerging trends and craft viral, share-worthy content that aligns with ALANNA’s tone and campaign goals. Deliver 8–10 high-quality reels or short videos monthly, with at least 1 in 5 crossing 20K+ organic views. Influencer Marketing: Identify, negotiate, and manage influencer partnerships to amplify brand credibility and reach. Target a minimum 3x ROI based on engagement and conversions. Content Production: Plan and execute basic in-house shoots (UGC, reels, tutorials, product showcases) to maintain agility and freshness in content creation. Brand Collaborations: Identify and drive 1–2 strategic brand collaborations per quarter to expand reach and community engagement by at least 20%. Community Management: Engage actively through DMs, comments, and interactive content to build loyalty and advocacy, ensuring a 90%+ response rate within 24 hours. Performance Tracking: Monitor KPIs such as reach, impressions, engagement, CTR, website traffic, and conversions. Present monthly performance reports with insights and actionable optimizations. Campaign & Calendar Planning: Manage a 30 – 45 day content calendar aligned with product launches, campaigns, and seasonal moments. Cross-Functional Collaboration: Work closely with the creative and brand teams to maintain visual consistency and campaign excellence across platforms including Facebook, YouTube, and LinkedIn. Website Impact: Drive a 20% increase in website sessions and measurable conversions from social media channels. * Skills & Qualifications 4-5 years or more of experience in social media management and influencer marketing (beauty/skincare industry preferred). Strong understanding of social media strategy, content creation, and performance analytics. Familiarity with influencer platforms, creator outreach, and campaign management. Basic design and video editing skills (Canva, Adobe Suite) are a plus. Excellent communication, negotiation, and relationship-building skills. A proactive, creative, and results-driven mindset. How to Apply Send your resume and portfolio and case studies to: ankesh@alanna.co.in Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person
Job Description: Graphic Designer Company: SCO2PA ALANNA Private Limited Location: Bhopal (Work From Office) (Strictly Non-negotiable) ALANNA® - a fast-growing Beauty & Skin Care brand - is expanding its creative team! We’re on the lookout for a passionate and innovative Graphic Designer who can bring fresh ideas to life and help us elevate our digital presence across multiple platforms. If creativity runs in your veins and you love turning concepts into stunning visuals, this role is made for you! Key Responsibilities Must-have proficiency in Adobe Photoshop, Illustrator, CorelDRAW, and Canva, Figma to deliver professional-grade designs. Develop motion graphics and video content using Adobe After Effects, Premiere Pro or other advanced AI video editing tools. Design digital creatives for websites, social media, and e-commerce marketplace, as well as print and packaging requirements. Ensure all creative output aligns with brand identity and marketing objectives. Collaborate closely with marketing and product teams to build impactful campaign visuals. Maintain design consistency while enhancing the overall brand experience. Required Skills & Qualifications 2-3 year of experience in Graphic Design or a related field. Proficient in design tools such as Adobe Photoshop, Illustrator, CorelDRAW, and Canva. Understanding of design fundamentals: typography, colour theory, layout, visual hierarchy, font application, etc. Experience in creating both digital and print-ready artwork. Strong attention to detail and ability to work under deadlines. Excellent communication and creative thinking abilities. Bachelor’s degree in Graphic Design or relevant discipline preferred. A compelling portfolio showcasing creative skills (mandatory). How to Apply: Excited to join a dynamic brand share your resume along with your portfolio link or attachments at: ankesh@alanna.co.in Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Work Location: In person
Job Summary: We are looking for a qualified Customer Service Representative to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty. Responsibilities: Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, live chat, and social media. Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner. Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions. Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary. Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented in the system. Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction. Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online. Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement. Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information. Must have at least 1 year of experience in a BPO or customer support environment. Requirements: Proven experience in a customer support or similar role, preferably in a fast-paced environment. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions. Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously. Strong attention to detail and organizational skills to ensure accurate documentation and follow-up. Positive attitude and a genuine passion for providing exceptional customer service. Resolve customers post queries related with the return order status and minimised the RTO cost. Note: Work from office with their own laptop. Join our dynamic customer service team and contribute to delivering outstanding service to our valued customers. Apply now and help us maintain our commitment to customer satisfaction and success. Please share resume at [email protected] Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹12,000.00 per month Work Location: In person
Job Summary: We are looking for a qualified Customer Service Representative to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty. Responsibilities: Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, live chat, and social media. Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner. Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions. Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary. Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented in the system. Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction. Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online. Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement. Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information. Must have at least 1 year of experience in a BPO or customer support environment. Requirements: Proven experience in a customer support or similar role, preferably in a fast-paced environment. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions. Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously. Strong attention to detail and organizational skills to ensure accurate documentation and follow-up. Positive attitude and a genuine passion for providing exceptional customer service. Resolve customers post queries related with the return order status and minimised the RTO cost. Note: Work from office with their own laptop. Join our dynamic customer service team and contribute to delivering outstanding service to our valued customers. Apply now and help us maintain our commitment to customer satisfaction and success. Please share resume at marketing@alanna.co.in Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹12,000.00 per month Work Location: In person