Customer Support Associate (Retail)

Key Responsibilities:

• Greet walk-in customers and build strong customer relationships.
• Understand customer needs, explain product features, and recommend suitable solutions.
• Drive sales conversion through excellent product knowledge and consultative selling.
• Handle customer queries, manage objections, and ensure high levels of customer satisfaction.
• Manage in-store displays, stock upkeep, and ensure the store is customer-ready at all times.
• Follow up with customers on inquiries, quotations, and post-sale services.
• Capture customer data accurately in the CRM for follow-ups and relationship management.
• Achieve sales targets and contribute to store performance.

Desired Candidate Profile:

• Graduate in any discipline.
• 1–3 years experience in premium retail, furniture, mattress, or consumer durables is preferred.
• Strong communication and interpersonal skills.
• Customer-focused attitude with a consultative approach to sales.
• Fluency in English and local language.
• Positive attitude and willingness to learn.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9768821892