Customer Support Associate

Job Description

Roles and Responsibilities: Customer Interaction: Respond to customer queries via phone, email, chat, or in-person (depending on the channel). Provide accurate, valid, and complete information by using the right tools and methods. Issue Resolution: Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Escalate complex issues to senior support or technical teams when necessary. Order/Service Support: Assist customers with order placement, cancellations, returns, tracking, or service-related issues. Coordinate with logistics and internal teams to ensure smooth customer experience. Record Management: Maintain detailed logs of customer interactions, transactions, comments, and complaints in CRM systems. Follow-up & Feedback: Follow up with customers for feedback after resolution or service. Gather customer insights to help improve products/services. Process Compliance: Follow company policies and standard operating procedures (SOPs). Maintain high service quality and adhere to response time SLAs. Sales & Upselling (if applicable): Suggest product recommendations or upsell services based on customer needs. Inform customers about ongoing offers or discounts. Team Collaboration: Work closely with the sales, marketing, and operations teams for smooth coordination. Participate in team meetings and training sessions for continuous improvement. Required Skills: Strong verbal and written communication skills Problem-solving and conflict-resolution abilities Empathy and patience with customers Familiarity with CRM tools and customer support software (e.g., Zendesk, Freshdesk) Multilingual proficiency is a plus (if dealing with regional customers) Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Night shift Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 8792096393 Expected Start Date: 23/06/2025