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Gravity Cybertech
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Customer Support Associate / Product Support Associate

Customer Support Associate / Product Support Associate

Gravity Cybertech

2 - 6 years

1 - 4 Lacs

hyderabad

Posted:4 days ago| Platform:

Apply

Skills Required

blended process customer service typing speed semi voice international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Gravity Cybertech!!!

Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location

Note:- No cab facility is provided.

No of Openings: -Males- 4(Prefer Hyderabad Candidates and who can join immediately.)

Note:-Interested candidates can attend the interview by sharing their profile at careers@gravitycybertech.com and can reach at 8121009027.

Required Skills:

2-6 years of experience in call center and customer support.
International customer support
of inbound experience preferred.
Excellent written and verbal communication is required together with good interpersonal skills.

About Company:

Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds and other queries.

Responsibilities:

Handle inbound calls and client inquiries, providing accurate information and exceptional customer service.

Ensure all customers have the best possible experience with the companys products and services.
Respond promptly and professionally to online queries received via email and social media channels.
Actively contribute as a proactive member of the Customer Support Team, assisting with all incoming calls and support tasks.
Manage and resolve customer complaints effectively and professionally, ensuring customer satisfaction and issue resolution.
Undertake any additional duties deemed appropriate to the role by management.
Listen to managerial feedback and implement suggested improvements in performance and service delivery.
Communicate company and app details to customers clearly and confidently when required.

Interested candidates can contact careers@gravitycybertech.com or call us on 8121009027

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