Customer Support Associate / Product Support Associate

2 - 6 years

1 - 4 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Greetings from Gravity Cybertech!!!

Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location

Note:- No cab facility is provided.


No of Openings: -Males- 4(Prefer Hyderabad Candidates and who can join immediately.)


Note:-Interested candidates can attend the interview by sharing their profile at careers@gravitycybertech.com and can reach at 8121009027.

Required Skills:

  • 2-6 years of experience in call center and customer support.
  • International customer support

    of inbound experience preferred.
  • Excellent written and verbal communication is required together with good interpersonal skills.

About Company:

Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds and other queries.

Responsibilities:

  • Handle inbound calls and client inquiries, providing accurate information and exceptional customer service.

  • Ensure all customers have the best possible experience with the companys products and services.
  • Respond promptly and professionally to online queries received via email and social media channels.
  • Actively contribute as a proactive member of the Customer Support Team, assisting with all incoming calls and support tasks.
  • Manage and resolve customer complaints effectively and professionally, ensuring customer satisfaction and issue resolution.
  • Undertake any additional duties deemed appropriate to the role by management.
  • Listen to managerial feedback and implement suggested improvements in performance and service delivery.
  • Communicate company and app details to customers clearly and confidently when required.

Interested candidates can contact careers@gravitycybertech.com or call us on 8121009027

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Gravity Cybertech

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