Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Gravity Cybertech
>
Customer Support Associate / Product Support Associate

Customer Support Associate / Product Support Associate

Gravity Cybertech

2 - 6 years

2 - 4 Lacs

hyderabad

Posted:3 weeks ago| Platform:

Apply

Skills Required

international voice process blended process semi voice voice process international chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds and other queries.

Responsibilities:

Handle inbound calls and client inquiries, providing accurate information and exceptional customer service.
Ensure all customers have the best possible experience with the company's products and services.
Respond promptly and professionally to online queries received via email and social media channels.
Actively contribute as a proactive member of the Customer Support Team, assisting with all incoming calls and support tasks.
Manage and resolve customer complaints effectively and professionally, ensuring customer satisfaction and issue resolution.
Undertake any additional duties deemed appropriate to the role by management.
Listen to managerial feedback and implement suggested improvements in performance and service delivery.
Communicate company and app details to customers clearly and confidently when required.

Greetings from Gravity Cybertech Pvt Ltd.!!!

We have immediate openings for Customer Support Associate Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location(Work from Office)

Note:

No of Openings:

careers@gravitycybertech.com

Required Skills:

2-6 years of experience in call center and customer support.
International customer support of inbound experience preferred.
Excellent written and verbal communication is required together with good interpersonal skills.

careers@gravitycybertech.com

More Jobs at Gravity Cybertech

Customer Support Associate/Product Support Executive

Hyderabad

1.0 - 6.0 yrs

INR 2 - 4 Lacs

Php Full Stack Developer

Hyderabad

6.0 - 11.0 yrs

INR 7 - 17 Lacs

Quality Assurance Engineer-Manual Testing

Hyderabad

6.0 - 10.0 yrs

INR 5 - 10 Lacs

Android Developer

Hyderabad

7.0 - 12.0 yrs

INR 10 - 20 Lacs

Customer Support Associate/Product Support Executive

hyderabad

2.0 - 6.0 yrs

INR 2 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Gravity Cybertech

Cybersecurity

Tech City

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Support Associate / Product Support Associate