Customer Support Associate / Product Support Associate

Gravity Cybertech

2 - 6 years

1 - 4 Lacs

hyderabad

Posted:6 days ago| Platform:

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Skills Required

blended process customer service semi voice international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location

2-6 years of experience in call center and customer support.
International customer support
of inbound experience preferred.
Excellent written and verbal communication is required together with good interpersonal skills.

About Company:

Informs clients by explaining products; answering questions; providing information.
To ensure that all customers have the best possible experience of our product.
To respond and resolve online queries received via email and social media.
To be a pro-active member of the customer support Team and support all calls.
To handle and resolve complaints relating to the customer support in a professional and effective manner.
In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role.
Listen to the Managers feedback and take actions accordingly.
Interact with the customers and communicate details around the company and app as and when required.

Interested candidates can contact careers@gravitycybertech.com or call us on 8121009027

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