Customer Support Associate

Job Description

Job Title : Customer Support Associate Job Location : Bopal, Ahmedabad Job Type : Full-time About the Company : OMSGuru is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over 10000+ happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease. Thank you for your interest in OMS Guru solutions private limited. Job Summary : Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. Key Responsibilities : Understand OMSGuru platform and it’s functioning thoroughly Support our existing clients via Chat, Phone, Email & Tickets. Help onboard new clients onto our system Respond promptly and professionally to customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs. Skills and Qualifications : Excellent communication Fluent in Hindi & English Working knowledge of Microsoft Excel Typing Speed of minimum 30 Words Per Minute Outspoken personality (someone who likes to talk with people) Education : Any Graduate How to Apply : Please send your resume on hr@omsguru.com Show more Show less