Customer Support Associate

Job Description

The mKonnekt team is looking for a highly motivated and enthusiastic Technical Customer Service Representative. A Technical Customer Service Representative should be able to interact with a customer and immediately get the context of their problem. Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away. If the issue the customer is facing is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. Responsibilities Take ownership of customer issues Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teams Collect prompt and accurate feedback from customers Help in continuous process improvement Should be sound in technical knowledge of the App Qualifications Engineering graduate degree Experience 2-4 years Microsoft 365/ Google Workspace hands-on experience Knowledge of Android Apps, API’s, Postman. Experience of working with Support ticketing systems(Freshdesk preferred) Basic knowledge of Programming skills Excellent communication skills Retail Industry Support/Service Desk Experience (preferred) Experience in POS (preferred) Attention to detail Ability to multitask Go-getter mentality Willing to work in Night Shift (Rotational Shifts & Rotational Week-Offs) Requirement: A laptop Preferred Location : Hyderabad. Show more Show less