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Customer Support Associate

2 years

0 Lacs

Cochin

Posted:1 day ago| Platform:

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Skills Required

support resolve chat service troubleshooting transactions crm score planning

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer inquiries, resolve issues, and ensure a seamless support experience. The ideal candidate will be patient, tech-savvy, and an excellent communicator who can represent the company professionally and empathetically. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media. Assist customers with product or service-related questions, troubleshooting, and issue resolution. Escalate unresolved queries to the appropriate internal teams and follow up for timely closure. Maintain accurate records of customer interactions and transactions in the CRM system. Educate customers on product features, updates, and policies. Identify recurring issues and share customer feedback with the relevant teams for improvements. Maintain high levels of customer satisfaction through professional and timely support. Adhere to support KPIs such as response time, resolution time, and customer satisfaction score (CSAT). Job Type: Full-time Pay: ₹8,541.28 - ₹27,117.32 per month Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer support: 2 years (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 8714675013

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