0 years

2 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Attend incoming customer calls, emails, and intercom messages quickly and professionally.
  • Follow standard operating procedures to resolve queries or escalate them to the concerned team.
  • Use company telephone and support systems efficiently, maintaining clear and polite communication.
  • Support team leads by taking charge of basic tasks during their absence after completing necessary training.
  • Report any operational issues or service difficulties clearly and promptly to the supervisor on duty.

Qualifications

  • Strong verbal and written communication skills to handle customer interactions smoothly.
  • Basic knowledge of customer service operations and telephone handling practices.
  • Ability to stay calm, focused, and professional under pressure.
  • Computer literacy to manage documentation and support tools.
  • Minimum qualification: 12th Pass or Graduate, with good command of English and basic IT knowledge.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Expected Start Date: 05/05/2025

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