Customer Support Associate in Mumbai (Hybrid)

0 years

0 Lacs

mumbai metropolitan region

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support crm logistics efficiency data excel

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Handle customer queries through WhatsApp, Instagram, Facebook, and other social media channels.
  • Respond to comments, chats, and direct messages in a timely and professional manner.
  • Manage inbound and outbound calls as required for order confirmations or escalations.
  • Log all customer interactions accurately in the CRM system.
  • Collaborate with internal departments, logistics partners, and client teams to ensure quick resolutions.
  • Manage 100+ daily customer interactions across multiple platforms with efficiency and accuracy.
About Company: Datastraw is a modern outsourcing house, helping high-growth companies with growth-hacking solutions to build and grow their business. We partner closely with our clients, helping them leverage their data in key business decisions and processes. Our skilled agents excel in roles that seamlessly merge customer support and sales, focusing on delivering top-notch assistance, maximising sales and nurturing long-lasting relationships with customers.

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Datastraw Technologies

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