Responsibilities * Handle customer queries via WhatsApp, Instagram, Facebook, and calls * Respond to chats/comments * Handle calls as needed * Log interactions in CRM * Collaborate with internal departments * Manage 100+ daily customer interactions .
Key Responsibilities Handle customer queries through WhatsApp, Instagram, Facebook, and other social media channels. Respond to comments, chats, and direct messages in a timely and professional manner. Manage inbound and outbound calls as required for order confirmations or escalations. Log all customer interactions accurately in the CRM system. Collaborate with internal departments, logistics partners, and client teams to ensure quick resolutions. Manage 100+ daily customer interactions across multiple platforms with efficiency and accuracy. About Company: Datastraw is a modern outsourcing house, helping high-growth companies with growth-hacking solutions to build and grow their business. We partner closely with our clients, helping them leverage their data in key business decisions and processes. Our skilled agents excel in roles that seamlessly merge customer support and sales, focusing on delivering top-notch assistance, maximising sales and nurturing long-lasting relationships with customers.
Company Description Datastraw Technologies is a modern outsourcing agency that partners with fast-growing D2C brands and startups across the globe. We help businesses scale their sales, customer support, and backend operations by combining human expertise with AI-driven systems - enabling brands to deliver faster, smarter, and more personalized customer experiences. At Datastraw, we’re building a culture of ownership, learning, and growth - where people are encouraged to think independently and lead with impact. About the Role As a Team Leader - Customer Experience , you will be responsible for leading a team of 20+ agents handling various customer support and sales processes for multiple clients. Your main goal will be to ensure that every customer interaction is handled smoothly, every target is achieved, and your team stays motivated and productive. You will play a key role in maintaining service quality, managing client communication, and supporting your team’s overall performance and growth. This role is ideal for someone who enjoys problem-solving, team management, and data-driven decision-making , and who can create a positive work environment where agents can perform their best. Key Responsibilities Lead, mentor, and manage a team of 20+ agents across multiple customer support and sales projects. Monitor daily performance, quality standards, and ensure targets are consistently met as per client KPIs. Conduct regular feedback sessions, training, and performance reviews to support team growth and improvement. Act as the primary point of contact for client communications - managing updates, feedback, and escalations. Analyze daily/weekly/monthly reports and derive actionable insights for process improvement. Manage team schedules, attendance, and ensure smooth daily operations with minimal disruptions. Requirements 1-2 years of experience in leading a team in customer support, sales, or operations (preferably in a BPO, startup, or D2C environment). Strong leadership, communication, and conflict-resolution skills. Ability to multitask and manage multiple processes simultaneously. Data-oriented mindset with proficiency in Excel/Google Sheets and CRM tools. Comfortable working in rotational shifts and managing weekend rosters. Why Join Datastraw? Opportunity to work with top D2C brands and fast-growing startups. Exposure to different industries and client processes. Rapid career growth and leadership opportunities. Competitive salary with performance-based incentives. How to Apply Interested candidates can share their updated resume along with a brief note explaining why they would be a great fit for the Team Leader - Customer Experience role at Datastraw Technologies. Please email your application to chandni@datastraw.in with the subject line: Job Application - Team Leader (Customer Experience)
We are hiring a Team Leader - Sales & Customer Support to manage 20+ agents handling support and sales. Ensure KPIs, quality, and client satisfaction. Strong leadership, communication and Excel skills required. Apply by e-mail: chandni@datastraw.in Performance bonus Referral bonus