Posted:13 hours ago|
Platform:
On-site
Full Time
We are looking for an experienced Customer Support Executive with excellent
communication skills in Hindi, fluent English, and any two South Indian languages. The
ideal candidate should be experienced in handling customer support tickets, manage
escalation calls, and ensure prompt resolution of issues to maintain customer satisfaction.
Key Responsibilities
Handle incoming customer queries via calls, emails, and ticketing systems.
Manage and resolve customer support tickets within TAT.
Handle escalation calls with professionalism and ensure quick resolution.
Maintain accurate records of customer interactions and follow-up actions.
Coordinate with internal teams to address customer concerns effectively.
Identify recurring issues and escalate to management for process improvement.
Provide excellent customer service to enhance client satisfaction and loyalty.
Required Skills & Qualifications
Strong verbal and written communication skills.
Ability to manage multiple tickets and tasks efficiently.
Good problem-solving skills and attention to detail.
Familiarity with ticketing tools (e.g., Freshdesk, Zendesk, Jira) is an advantage.
Job Type: Full-time
Benefits:
Work Location: In person
Job Types: Full-time, Fresher
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
Finsall Resources Pvt
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
chandigarh
Experience: Not specified
1.8 - 4.2 Lacs P.A.
Experience: Not specified
1.25 - 2.25 Lacs P.A.
salem, chennai
Experience: Not specified
2.5 - 3.5 Lacs P.A.
chandigarh, chandigarh
Experience: Not specified
1.8 - 4.2 Lacs P.A.
ahmedabad, gujarat, india
Salary: Not disclosed
bengaluru, karnataka
Experience: Not specified
1.8 - 3.6 Lacs P.A.
coimbatore, tamil nadu
Experience: Not specified
3.0 - 3.84 Lacs P.A.
bengaluru, karnataka
Experience: Not specified
2.4 - 3.6 Lacs P.A.
bengaluru, karnataka
Experience: Not specified
0.2 - 0.3 Lacs P.A.
karnataka
Salary: Not disclosed
