Customer Support Associate (DOM)

About Us:
Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

Job Description
Roles and Responsibilities:

1. Act as a single point of contact and be the face of Bhanzu support for the customers.
2. Respond to customer queries in a timely and accurate way, via phone, email or chat.3. Proactive outbound calling to build rapport with the customers.4. Identify customers’ needs and requirements and propose suitable solutions quickly andefficiently by coordination with cross-functional teams.5. Follow-up with customers to ensure their issues are resolved.6. Build and maintain long-lasting relationships with existing customers.7. Maintain a deep knowledge of company products and services.

Requirements:
1. Degree in management, marketing, communication, or a similar field.2. Experience as a relationship manager, in customer service, or a similar role.3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.4. Excellent written, verbal skills and interpersonal skills.5. Good conflict resolution and problem-solving skills.6. Ability to multi-task and display patience when handling tough cases.

Note :
1) Immediate joiners required2) It's Individual contribution role

Job Type: Full-time

Schedule:

• Day shift

Application Question(s):

• Are you comfortable working 6 days inc sat and sun?
• what is your current ctc?
• We must fill this position urgently. Can you start immediately?
• Do you have a laptop ?
• What is your level of proficiency in English?

Education:

• Bachelor's (Preferred)

Location:

• HSR Layout, Bengaluru, Karnataka (Required)

Work Location: HSR Layout, Bangalore

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Will you be able to join immediately
• Do you have a laptop for official purpose?
• What is your level of proficiency in English?
• What is your current CTC ?
• How many years of Experience do you Carry in resolving customer queries?
• Are you comfortable working 6 days in a week (inc. Sat & Sun, weekoff is between MON-FRI -Day shift) ?
• Are you comfortable working in office (HSR Layout, Bangalore) ?
• The max offering is 4LPA(Depending on Experience and Interview performance), are you comfortable with the same ?

Work Location: In person