Customer Support Associate

Job Description

Timings - 9: 00 am to 6:00 pm Monday to Saturday (Work from office) Proficient in Telugu/Kannada Job Description: We are seeking a dedicated and empathetic Customer Support Representative to join our team. The ideal candidate will be passionate about providing outstanding service to our customers, embodying the values and principles of our organization. Key Responsibilities: - Customer Assistance- Provide timely and effective support to customers via phone, email, and chat. Address inquiries related to our products, services, and policies with sensitivity and respect for cultural practices. - Issue Resolution: Handle and resolve customer complaints or issues with patience and professionalism, ensuring a positive experience while adhering to company guidelines. - Product Knowledge: Maintain comprehensive knowledge of our products, services, and spiritual practices to offer informed assistance and recommendations. - Documentation: Accurately document customer interactions, feedback, and resolutions in our support system to ensure continuity and improve service quality. - Collaboration: Work closely with other team members and departments to address customer needs and enhance overall service delivery. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Ability to commute/relocate: Sikanderpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Work Location: In person