Customer Support Associate

Job Title:VOICE PROCESS – CSE

Company: COGENT E Services Pvt. Ltd. Who We Are? COGENT E Services is a leading business process outsourcing (BPO) company committed to delivering world-class customer experience solutions across various industries since 2004. With a strong presence across India and a team of over 20000+ professionals, with 28 operational centers and 12 branches in India . we specialize in providing innovative, technology-driven customer service, technical support, and business solutions that empower our clients and enhance customer satisfaction. We believe in building a culture of excellence, diversity, and opportunity—where every voice matters.

Who Can Apply? We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry:

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Agent specialising in email queue management with the capability to handle call-based customer queries.

The ideal candidate will be responsible for understanding, resolving, and close-looping customer issues, ensuring high customer satisfaction. This role may also involve calling customers to gather CSAT scores post-resolution.

✅ Any Graduate /Undergraduate– from any stream or discipline

✅ Candidates with active backlogs – are also eligible

✅ Experienced professionals – from any customer service ( min 6 months on papers)

✅ VOICE process

✅ Job seekers looking for immediate joining ————————————————————————————————————————— Role: Customer Support Executive Work

Location : Bangalore - Brook-field

Job Type : Full-time

Shift timings : DAY Shift or MID Shift

Mode of Work : Work from Office

Total Openings : 150

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person