Customer Support Associate

Job Description:

We are hiring for Customer Support Associates for our Voice Process. The role involves resolving customer queries via voice calls with a focus on excellent service delivery.

Key Responsibilities:

• Handle customer inquiries and provide resolutions via voice calls.
• Maintain high customer satisfaction with clear and effective communication.
• Adhere to shift schedules (including night shifts) and company policies.
• Ensure a typing speed of 30 WPM with 90% accuracy.

Mandatory Requirements:

• Minimum Qualification: HS Passed (Higher Secondary).
• Freshers & Experienced candidates can apply.
• Excellent verbal communication in English & Hindi (no major MTI).
• Willingness to work in 24/7 rotational shifts.
• No planned leaves for the first 3 months after joining.

Interview Process:

• HR Round – General screening.
• Typing Test – 30 WPM, 90% accuracy.
• OPS Round – General assessment.
• Voice Versant Test (V4 and above).
• PMAP Assessment.
• Client Round – Video Call.

Perks & Benefits:

• Pick-up & drop facility for odd shifts.
• Training provided (may include night sessions).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:

• Commuter assistance

Application Question(s):

• Are you comfortable working in 24/7 rotational shifts, including night shifts?
• Are you willing to commit to no planned leaves for the first 3 months after joining?

Language:

• English (Required)
• Hindi (Required)

Location:

• Kolkata, West Bengal (Required)

Work Location: In person