Customer Support Associate

We are hiring enthusiastic and customer-focused individuals for the role of Customer Support Executive. The ideal candidate should have good communication skills in English and at least one regional or alternative language. This is a rotational shift-based role suitable for candidates looking to build a career in customer service.

Key Responsibilities:

• Handle customer queries and complaints via phone, email, or chat.
• Provide accurate information and support on products and services.
• Escalate unresolved issues to the appropriate departments.
• Maintain records of customer interactions and transactions.
• Ensure customer satisfaction and deliver a great service experience.

Required Qualifications & Skills:

• Minimum qualification: 12th Pass (Higher Secondary Education)
• Age: Below 30 years.
• Excellent communication skills in English.
• Basic computer knowledge and typing skills.
• Willing to work in 24×7 rotational shifts, including night shifts and weekends.
• Preferred (but not mandatory):
• Previous experience in customer service or BPO.

Job Types: Full-time, Fresher

Pay: ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person