Customer Support Agent (Hybrid)

Job Description

Location: Ghatkopar West, Mumbai Schedule: 6 days a week (Rotational) Shift Timings: Any 9-hour shift between 09:00 AM - 08:00 PM IST About the Opportunity: We are hiring enthusiastic individuals to join our Customer Support Team . This is an excellent opportunity for freshers and recent graduates who are looking to build a strong foundation in customer service. You will get paid training and learn how to handle customer interactions across multiple growing industries. Responsibilities: Communicate with customers through email, live chat and phone calls . Help customers with product questions, order issues, and service requests. Document conversations and update customer information in CRM tools. Coordinate with internal teams to resolve customer concerns. Learn about D2C processes across brands such as clothing, haircare, self-care, and nutrition. Ensure excellent service and customer satisfaction at every step. What We Offer: Paid training for 2 weeks to help you learn all processes and tools. Hands-on experience with customer support across multiple industries. Supportive work environment and continuous learning opportunities. Hybrid work model : 3 days work from home, 3 days work from office. Eligibility Criteria: Freshers and recent graduates can apply. Good communication skills in English and Hindi (written and verbal). Basic computer knowledge and ability to learn quickly. Must have a personal laptop and stable internet connection for remote work. Team player with a positive attitude and customer-first approach. Interview Details: Walk-in interview schedule will be shared after the initial screening call. Why You Should Apply: Get real-world experience in customer support. Work with a variety of fast-growing brands. Learn and grow in a dynamic environment. Paid training and growth opportunities. We look forward to meeting motivated candidates who are ready to start their careers and grow with us! Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Rotational shift Weekend availability Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have a personal laptop and stable internet connection for work? How soon are you available to join if selected? Are you willing to work on weekends? Language: English (Preferred) Hindi (Preferred) Work Location: In person