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Wroots Global
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Customer Support Advisor

Customer Support Advisor

1 - 4 years

|

4 - 8 Lacs

bengaluru karnataka india

Posted:2 days ago| Platform: Foundit logo

Apply

Skills Required

english hindi customer service inbound/outbound call handling complaint resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Key and Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
Handle complaints, troubleshoot problems, and ensure effective and timely resolution.
Use language skills (if applicable) to support customers in their native language.
Build positive relationships with customers to increase loyalty and satisfaction.
Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.

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