Customer Success/Customer Support Executive-Noida-62-WFO

Customer Success Executive (Female Only) Immediate Joiner Location: Noida Sector-62 Work Mode: Work From Office (WFO) – 6 Days a Week Office Timings: 10:00 AM to 7:00 PM Joining: Immediate About the Role: We are looking for a dynamic and detail-oriented Customer Success Executive (Female Only) to join our team in Noida. The ideal candidate will be responsible for managing client and candidate coordination for interviews, ensuring seamless communication, and providing exceptional support throughout the recruitment process. Key Responsibilities: Handle high volumes of inbound and outbound calls with professionalism and efficiency. Manage and resolve customer queries, complaints, feedback, cancellations, and interview-related issues . Act as a liaison between clients, candidates, interview panels, and internal teams to resolve issues related to login, claims, scheduling, and feedback submissions. Coordinate interview scheduling , including gathering panel availability and matching with candidate timelines. Reschedule or cancel interviews as needed, based on availability or emergencies. Provide real-time support to candidates or panelists in case of technical difficulties or no-shows. Manage escalation emails , identify root causes, and ensure timely resolution. Build and maintain strong relationships with clients to drive interview pipeline visibility and project execution. Prepare and maintain daily and monthly reports to track performance, business updates, and service metrics. Conduct interview audits to monitor panel performance, feedback quality, and detect any proxy or unprofessional behavior during video interviews. Desired Candidate Profile: Excellent communication and interpersonal skills. Comfortable with high call volumes and fast-paced coordination. Strong problem-solving attitude and attention to detail. Ability to maintain professionalism and empathy in customer-facing interactions. Experience in interview coordination, client handling , or customer support is highly preferred. If you are proactive, thrive in client-facing roles, and have a knack for managing people and processes smoothly, we’d love to hear from you!