Customer Success Representative

Role Overview: As a candidate for this position, your exposure to the Cybersecurity industry would be preferred, although not mandatory. Additionally, past experience in working with Advanced Excel and creating impactful presentations will be considered a plus. We encourage candidates with diverse educational backgrounds, but a strong foundation in analytic and quantitative coursework is essential. Key Responsibilities: - Developing and managing client portfolios. - Analyzing customer data to enhance customer experience. - Conducting product demonstrations for customers and refining onboarding processes. - Acting as a mediator between clients and the organization to achieve mutual goals. - Addressing and resolving customer requests and complaints. - Implementing strategies to minimize customer churn and boost customer retention. Qualifications Required: - Bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics, or Econometrics. Additional Details: The company offers benefits such as Provident Fund and a day shift schedule. There is also a performance bonus available. Please note that the work location for this position is in Gurugram, Haryana, and the job type is full-time. The application deadline is 05/07/2025, with an expected start date of 12/05/2025. If this opportunity aligns with your experience and interests, we encourage you to apply.,