Customer Success Representative : Female

Job Summary:

We are looking for a proactive and customer-focused Customer Success Executive with strong English communication skills and proficiency in MS Excel and Word. The role involves supporting clients, resolving queries, ensuring satisfaction, and helping customers get the most value from our services or products.

Key Responsibilities:

• Act as the first point of contact for customers and address their inquiries promptly.
• Build and maintain strong relationships with customers to ensure long-term satisfaction.
• Communicate clearly and professionally in English (verbal and written).
• Provide product/service support and guide customers through the onboarding process.
• Track customer issues and feedback, and coordinate with internal teams for resolution.
• Maintain accurate customer records, updates, and reports using MS Excel.
• Prepare and send reports, documentation, and communication using MS Word.
• Assist in collecting feedback and identifying opportunities for improvement.

Requirements:

• Bachelor’s degree in any discipline.
• 0–2 years of experience in customer service, support, or client-facing roles.
• Excellent verbal and written communication in English.
• Proficient in MS Excel and Word for documentation and reporting.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and in a team environment.
• Positive attitude and customer-first mindset.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person