Customer Success Manager (Sales)

Key Responsibilities:

• Build and maintain strong, long-term relationships

  with key customers, acting as a trusted business advisor.

• Partner with Sales and Account Management teams

  to drive upsell, cross-sell, and renewal opportunities.

• Understand customer business objectives and align company solutions

  to help them achieve measurable success.

• Lead Quarterly Business Reviews (QBRs) and Executive Reviews

  with strategic accounts to highlight value delivered.

• Proactively identify at-risk accounts

  and implement retention strategies to reduce churn.

• Collaborate with internal teams Sales, Product, Marketing, and Support

  to ensure seamless customer experience and solution delivery.
• Develop and implement scalable customer engagement and growth strategies.

• Analyze customer data, usage patterns, and KPIs

  to identify opportunities for expansion and improvement.

• Mentor and support junior Customer Success and Sales team

  members to drive excellence and consistency.

• Contribute to strategic sales planning, forecasting, and pipeline development.

Qualifications & Skills:

• Bachelors or Masters degree in Business, Sales, Marketing, or a related field.

• 15+ years of experience in Customer Success, Account Management, or Sales within the IT / SaaS / Enterprise software industry.

• Strong understanding of customer lifecycle management, renewals, and account expansion strategies.
• Proven track record of driving revenue growth through retention, upselling, and cross-selling.

• Excellent communication, negotiation, and presentation skills.

• Experience in managing and nurturing enterprise-level or global clients.

• Proficiency with CRM and Customer Success tools (Salesforce, HubSpot, Gainsight, etc.).

• Strategic mindset with analytical and problem-solving abilities.

• Leadership experience in building or managing Customer Success or Sales teams.

• Share your updated CV to profiles@intellisearchonline.net