Customer Success Manager

Company Description

PrimeX Meta, based in Dubai, is an AI-powered IT solutions partner. We specialize in building scalable software, mobile applications, AI automation, and cloud solutions tailored specifically for businesses. Our mission is to enhance business operations through innovative technology solutions.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for maintaining and enhancing customer satisfaction, retaining existing customers, and building strong relationships. The role includes day-to-day tasks such as analyzing customer data, addressing customer inquiries, providing exceptional customer service, and identifying opportunities to improve the customer experience.

Qualifications

• Customer Satisfaction and Customer Retention skills
• Strong Analytical Skills for understanding and interpreting customer data
• Relationship Building and Customer Service skills
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• Experience in the IT solutions industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field