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Customer Success Manager

Customer Success Manager

Gointegra Facility Management

3 - 8 years

6 - 10 Lacs

Chennai

Posted:3 months ago| Platform:

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Skills Required

Training IVR Management Auditing CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Success Manager - Job Describtion 1. All CRMto dotted line to Customer success manager 2. All CRMto be in teams 3. Training to all CRMs once a month 4. CSM to own command center number 5. Responsible to send standby if required 6. Audit tickets closure quality and counts 7. Audit customer feedback randomly 8. Expert in adda, mygate, etc and train the software 9. Setup the mygate for onboarding site for escalation levels 10. Establish job card process 11. IVR random call quality and analyse Report to management daily, weekly, monthly ","

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Gointegra Facility Management

www.gointegra.com

Facility Management

Springfield

50-100 Employees

35 Jobs

Key People

John Smith

Chief Executive Officer
Jane Doe

Chief Financial Officer

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Customer Success Manager

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