Customer Success Manager Fresher Job

About the job: As a Customer Acquisition Manager at SWIPO - Direct to Customer Grocery and Daily Essential delivery application, you will play a crucial role in driving the growth of our business through effective acquisition strategies. Your proficiency in English, both written and spoken, will be essential in communicating with potential customers and stakeholders. Your strong skills in written communication, MS-Office, analytical thinking, and business analysis will enable you to develop targeted acquisition campaigns and measure their success. Your interpersonal skills will be key in building relationships with customers and coordinating with internal teams. Your expertise in digital marketing and email marketing will be instrumental in reaching and converting new customers. Key responsibilities: 1. Develop and implement customer acquisition strategies to drive business growth. 2. Analyze market trends and customer data to identify acquisition opportunities. 3. Collaborate with marketing teams to create targeted digital marketing campaigns. 4. Utilize email marketing tools to engage and convert potential customers. 5. Track and report on the effectiveness of acquisition efforts using analytics tools. 6. Coordinate with sales teams to ensure a seamless customer acquisition process. 7. Continuously optimize acquisition strategies based on performance data and market feedback. Who can apply: Only those candidates can apply who: are from Mumbai only Salary: ₹ 2,03,000 - 3,15,000 /year Experience: 0 year(s) Deadline: 2025-07-06 23:59:59 Skills required: MS-Office, Digital Marketing, Email Marketing, Analytical Thinking, Business Analysis, Coordination, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills and Written Communication Other Requirements: a. Customer Service Excellence: 1. Strong verbal & written communication (in local languages + English/Hindi). 2. Empathy and patience in handling customer concerns. 3. Active listening and conflict resolution. b. Retention & Relationship Management: 1. Upselling & cross-selling skills. 2. Understanding customer lifecycle and churn behavior. 3. Ability to build rapport with recurring users. c. Customer Feedback & Insights: 1. Can collect, categorize, and report customer feedback. 2. Collaborate with product, marketing, and ops teams for continuous improvement. d. Problem Solving & Decision Making: 1. Handle complaints/escalations independently. 2. Propose new ideas for customer engagement and retention. e. Basic Marketing Knowledge: 1. Understanding of customer personas and cohorts. 2. Familiar with customer journey mapping and funnel analysis. About Company: We, at ArhamAgro Exports, are the central exporter of fresh fruits, vegetables, spices, pulses, and grains from India. We have direct tie-ups and back-to-back contracts with a large number of farmers across India. Our wide assortment of fresh fruits, vegetables, spices, pulses, and grains / Cereals are grown in controlled conditions by utilizing trend-setting innovation and innocuous manures. All our fruits, vegetables, spices, pulses and grains are grown in clean conditions and are handpicked. These products are grown naturally without the utilization of any destructive pesticides or synthetic concoctions. These products are pressed in quality-bundling material so they remain crisp for an extended period. The products are then exported as per orders to various destination countries packed in Corrugated Boxes and Mess / PP Bags as per buyers' requirements.