Customer Success Manager - APAC

As a Customer Success Manager (CSM) at GrowFin, you will play a crucial role in the company's growth by being at the forefront of all Go-To-Market (GTM) actions in the APAC region. Your responsibilities will focus on driving renewals and account growth, engaging with enterprise organizations, and collaborating with Champions and account teams to ensure timely renewals and expansions. Your primary goal will be to drive the adoption, growth, and retention of our SME and Enterprise customers in APAC. By establishing trusted relationships and ensuring customers derive maximum value from the GrowFin platform, you will be instrumental in their success. Conducting Business Reviews will enable you to understand their business priorities and provide guidance on leveraging the platform effectively. You will be responsible for identifying new use cases for customers, helping them expand their product usage, and leading new enterprise customers to value by leveraging your in-depth product knowledge. Managing multiple customers at various stages of the lifecycle simultaneously, you will develop training materials to facilitate successful onboarding, drive business-wide adoption, and enhance proficiency in using GrowFin. As the voice of the customer within the organization, you will engage in internal product discussions and translate customer feedback into actionable insights. Your role will also involve devising strategies for upselling and customer retention based on their evolving needs, ultimately contributing to the company's growth and success. To excel in this role, you should have 2 to 3 years of progressive experience in managing complex customers in the APAC region. Building strong relationships with users, commercial partners, and internal communities, along with effective communication skills in English, are essential. Experience in engaging with client executives, procurement teams, and business owners is valuable. Your motivation, energy, commitment to results, and adaptability to a fast-paced environment will be key to your success. Furthermore, having business acumen, commercial awareness, problem-solving skills, and an understanding of CRM & CSP tools will enhance your capabilities. Preferred skills include a proven track record of delivering value to customers, familiarity with Sequel Ace and product analytics tools, and a basic technical understanding of APIs, SQL, and HTML. Additionally, awareness of accounting practices and knowledge of GrowFin's competitive positioning will be advantageous in this role.,