Customer Success Management Intern

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About the Role

Customer Support Intern

Key Responsibilities

• Handle customer queries via email, chat, or phone calls in a professional and timely manner.
• Assist in resolving product or service-related issues with accuracy and empathy.
• Maintain detailed records of customer interactions and feedback.
• Escalate complex issues to the appropriate team when required.
• Contribute to improving customer satisfaction and retention.
• Support the team with day-to-day operational tasks related to customer service.

Requirements

• Currently pursuing or recently completed a Bachelor’s degree (any stream).
• Strong communication skills in English and Telugu (additional languages are a plus).
• Problem-solving mindset with patience and empathy.
• Basic computer knowledge and familiarity with MS Office/Google Workspace.
• Eagerness to learn and adapt in a professional environment.

What We Offer

• Exposure to real-time customer support processes.
• Opportunity to learn client management and communication skills.
• Mentorship from experienced professionals.
• Internship certificate upon successful completion.