Customer Success Lead / Relationship Manager

BrightChamps

A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics.

BrightCHAMPS is currently valued at $700 million and providing services in 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.

Our Vision

To become a global platform which is synonymous to high quality education around important life skills. We believe that the world is evolving faster than ever and curriculum taught at school may not suffice, thereby creating a gap. We, at BrightChamps, are driven to bridge that gap, laying strong foundations around important life skills, yielding superlative outcomes, at large.

Focus Area : K-12

Market : Global (already made a mark in ~30 countries)

Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc..

Journey so far:

Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally. Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy, conducting more than 0.1 million classes every month and the customer revenue directly funnelling into our growth.

Funding: 63 Mn $

Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder), BEENEXT

(Singapore). Valued at half a billion, in the past 3 years, we raised funding of 63 million USD from these Tier 1 investors.

Acquisitions:

Almost 5 years from commencement and we already have made 6 acquisitions. WOOHOO!

Education10x, which was our first acquisition, has already scaled more than 10x, in just 6 months, with their expert delivery in courses on financial literacy. Schola, our second prized acquisition, is all set to create an impact across the SEA group.

With the most recent acquisitions of Metamorphosis Edu, Vedic Maths, Robo Champs, Edjust, BrightChamps has entered the B2B arena. Metamorphosis Edu partners with schools across India to train students in skills linked to entrepreneurship. The startup also helps its clients come to grips with the National Education Policy (NEP). While Metamorphosis Edu has so far focussed on setting up entrepreneurship cells in schools to teach its courses, as the B2B arm of BrightChamps, it plans to introduce more skill-based learning courses.

We have plans to foray into other life skills, with more acquisitions underway, globally.

Edtech Startup BrightChamps Marks First Acquisition With Education10x Edtech Startup BrightCHAMPS Acquires Schola For $15 Mn (inc42.com) Edtech startup BrightChamps makes third acquisition, enters B2B arena

What is this role about?

Key responsibilities and metrics include:

renewals

Cross sell/Up sell

profitable relationships

CSL will be required to interact with customers via calls and messages.

Documenting the queries of the parents and managing to solve them in time.

Managing daily trackers of the student operation team.

Maintaining the feedback from the parents and ensuring the proper action is taken in time.

CSL should take up the responsibility of managing the Tutor success.

What will make you fit for the role Pre-requisites:

Excellent communication and interpersonal Skills

Eligibility - MBA or equivalent certification in Sales.

Excellent skills on MS Office, Documentation, Advanced Excel.

Customer Satisfaction Focus: Ability to listen and active problem-solving skills

Multi-tasking

.Project management: Remarkable detail orientation for making accurate trackers

Database management: Quick query response and resolution.

Competent time management skills

Self-motivated

Location : Bangalore

Work from office

Night Shift