Customer Success Executive

0 years

1 - 0 Lacs

Posted:14 hours ago| Platform: SimplyHired logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The Customer Success Executive will serve as the primary point of contact for clients, ensuring they achieve maximum value from the company’s IT products and services. The role involves building strong client relationships, resolving issues proactively, and driving customer satisfaction and retention.

Key Responsibilities:

  • Serve as the main point of contact for assigned clients, addressing inquiries and providing solutions promptly.
  • Understand client requirements and ensure successful adoption of IT products or services.
  • Monitor client usage, identify areas for improvement, and provide actionable recommendations.
  • Coordinate with internal teams (technical, sales, and support) to resolve client issues efficiently.
  • Conduct regular check-ins, training sessions, and review meetings with clients.
  • Collect and analyze client feedback to improve products, services, and processes.
  • Maintain accurate records of client interactions, issues, and resolutions in CRM systems.
  • Proactively identify upselling or cross-selling opportunities aligned with client needs.

Required Skills and Qualifications:

  • Bachelor’s degree in IT, Computer Science, Business, or a related field.
  • Proven experience in customer success, account management, or client support in the IT industry.
  • Strong understanding of IT products, software, or services.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Customer-focused mindset with the ability to handle challenging situations professionally.

Preferred Skills:

  • Familiarity with CRM tools (e.g., Zoho, Salesforce, HubSpot).
  • Knowledge of SaaS products, cloud solutions, or enterprise software.
  • Experience in conducting client onboarding, training, and adoption programs.

Job Types: Full-time, Permanent

Pay: ₹10,062.49 - ₹33,632.98 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You