Customer Success Executive

Kennect Solutions

1 - 3 years

3 - 7 Lacs

Mumbai

Posted:10 hours ago| Platform:

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Skills Required

Customer Success Customer Service customers relationship Customer Success Executive SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:
Monitor the health of implementation at regular intervals and take proactive initiatives to ensure customer delight.Conduct review sessions with customers to understand their experience of using our products.Identify new features that would help customers get maximum value from the product and relay this to product teamTracking customer issues and bringing in resolutions to ensure customer satisfactionAct as customers voice for Kennects internal team.Build a solid and lasting relationship with the customersConduct training sessions for end users to increase adoption Our Ideal CandidateProactive, high on integrity and has a strong desire to learn and apply learnings to help customers succeed.Should be able to adapt to a high paced environment of learning and execution.Should be a team player who strives for excellence & comfortable working both independently and collaborativelyMust possess excellent communication and customer-relationship skills.Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges. You will be looked upon to set an example for good work procedures and practices.Experience 0.6 months to 1 yearTechnical skills- SQL, Excel. Advance Excel will be a plus.

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Customer Success Executive