Customer Success Executive Kennect Solutions

1.0 - 3.0 years

3 - 7 Lacs

Mumbai

Work from Office

Roles and Responsibilities: Monitor the health of implementation at regular intervals and take proactive initiatives to ensure customer delight. Conduct review sessions with customers to understand their experience of using our products. Identify new features that would help customers get maximum value from the product and relay this to product team Tracking customer issues and bringing in resolutions to ensure customer satisfaction Act as customers voice for Kennects internal team. Build a solid and lasting relationship with the customers Conduct training sessions for end users to increase adoption Our Ideal Candidate Proactive, high on integrity and has a strong desire to learn and apply learnings to help customers succeed. Should be able to adapt to a high paced environment of learning and execution. Should be a team player who strives for excellence & comfortable working both independently and collaboratively Must possess excellent communication and customer-relationship skills. Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges. You will be looked upon to set an example for good work procedures and practices. Experience 0.6 months to 1 year Technical skills- SQL, Excel. Advance Excel will be a plus.

Posted 2 weeks ago

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Telecalling Executive Yoho Designs Com

0.0 - 2.0 years

1 - 2 Lacs

Bengaluru

Work from Office

Job Duties: - Reach out to customers over phone, explain to them the products & services and deliver value to the customers - Generate sales either by cold calling the customers to influence potential clients to purchase company's products or services. - Cold calling customers using the given database to pitch the company's products and services - Regularly follow up on customers for meetings with the sales person - Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product / service to the customers - Ask pertinent questions to understand the customer's requirements - Capture the insights from customer interactions and maintain the database - Keep records of calls and sales and record useful information Skills: - Candidate from Interior Designing Industry would be preferred - Excellent communication skills - Proficient in English, Hindi. - Good skills in Excel and comm skills - Persistent and results-oriented - Patient and able to handle customer rejection

Posted 1 month ago

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