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Customer Success Engineer

2 - 5 years

1 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

What you'll do:

  • Develop Healthy Customer Relationship
  • Enhances Customer Training
  • Analyse customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Aid in product design and product development.
  • Builds Trust and Transparency with Clients
  • Encourages Customers to Upgrade their Products

Requirements:

  • Customer-First Mindset
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.

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