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Customer Success Consultant - CCaaS

3 - 5 years

4 - 8 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Outbound Automation Managed services IP telephony Social media Consulting Workflow cisco Analytics Unified communications

Work Mode

Work from Office

Job Type

Full Time

Job Description

MANDATORY - Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform . Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. Maintain intimate understanding of customer\u2019s business to drive relevant, strategic and forward-thinking platform recommendations. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry. 3 - 5 years Experience in Enterprise Software consulting and\/or technical configuration. Cloud contact centre experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo. Experience with Cloud contact centre technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.

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