Customer Success Associate (Night Shift)

TLDR

Hybrid

Office Location - Bavdhan, Pune

Upto 5LPA

1+ Years

Job Description - Engage with customers, understand their needs, advise them, and solve their problems. Serve as a key intermediary between our customers and the Product/Engineering teams.

Please note that the night shift will be scheduled between 5 pm and 2.30 am.

Who are we?

Founded by a 2X Entrepreneur and 2 IIT-R graduates, We are a Generative AI SaaS Product that is changing how SMBs and Social media marketers create content for their Social Media Platforms. Our AI makes Ready-to-use Social media posts down to the Images, Carousel, and Videos from 1-liner text input, or a Shopify/E-Com product.

We are used by >100,000 users every month with the bulk of our customers being global. We are Angel-funded (by one of the most respected VCs in India).

What You'll Be Doing

1. Engage with customers, understand their needs, advise them, and solve their problems.
2. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
3. Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
4. Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
5. Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Qualifications

• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Experience working in customer service or related fields
• Bachelor's degree in Business, Marketing, Engineering or a related field
• Minimum 1 years of experience in a night shift customer support role