Customer Success Associate

Job Description

Role: Customer Success Associate Employment Mode: 5 days, WFO Location: Gurgaon, Sector-18 Please note: 1.Do not apply if in case you don't have Voice/Call process experience in your last/current company. Your candidature will be rejected. 2. Gurgaon Location is preferred. Requirements: Candidates having exposure to the Cybersecurity industry will be preferred not mandatory. Past experience in working with Advanced Excel and in making powerful presentations will be a plus. We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required. Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. Roles: 1. Developing and managing client portfolios. 2. Analyzing customer data to improve customer experience. 3. Hold product demonstrations for customers & improve onboarding processes. 4. Mediate between clients and the organization to achieve end goals. 5. Handling and resolving customer requests and complaints. 6. Minimize customer churn to increase customer retention. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Quarterly bonus Application Question(s): On a scale of 1 to 10, how would you assess your English communication skills? [1 is the lowest and 10 is the highest] We must fill this position urgently. Can you start immediately? Experience: International voice process: 1 year (Required) Domestic voice process: 1 year (Required) Location: Gurugram, Haryana (Required) Work Location: In person Application Deadline: 08/05/2025 Expected Start Date: 26/05/2025