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Pagarbook logo

Customer Success Associate - HSR Layout Sector 1

1 - 4 years

4 Lacs

Bangalore Rural

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Customer Retention Customer Engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

whoExcelsixreducingPagarBook is an Attendance & Payroll software made for SME businesses in India. We have clients across Manufacturing, Hospitality, Retail, Logistics etc. We are backed by Sequoia and other marquee investors. PagarBook has been one of the fastest growing SaaS start up in India to reach 1 million active App users. Fluent English and Hindi mandatory with Malayalam or Telegu Age Limit : 29years old Open to Six days work from Office Kindly read the mandates and only then apply Role Description: To support customers as they transition from sales prospects to active users of your products. To focus on customer loyalty and building long term client relationships and keep the customer on the platform while supporting them to use it effectively. What do we need? Should have strong organizational and presentation skills. Adept and conscious of the required soft skills to build and manage relationships Tendency for Relationship Building Strong analytical ability Excellent in MS Office and usage of analytics and data platforms Strong ability to understand Product and demonstrate that knowledge to the user High Customer emphasis and commitment High-quality process design and implementation Strong knowledge of the SMB segment and SaaS business To be able to connect with the customer over both their success and frustrations to develop a long-term bond. Focus on adding value and reduce attrition- oversee the onboarding process to help improve retention and usage. Ensure there is consistent usage of the product. Bridge the Gap between Sales and Customer Support- To be both salespeople and support professionals. Be a relationship manager that expands customer accounts, increases retention, solves issues and drives customer satisfaction. Prior Support experience, User retention background, basic excel skills required

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Pagarbook
Pagarbook
web.pagarbook.com/?utm_source=LinkedIn&utm_medium=Click

Financial Services

Bangalore Karnataka

501-1000 Employees

28 Jobs

    Key People

  • Aditya Bhandari

    Co-founder & CEO

  • Nitin Gupta

    Co-founder

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