Summary
Position Summary
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Specialist Master (Architect) or equivalentAs a Specialist Master at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.
Work you'll do:
- Requirements Discovery and Analysis: Lead workshops and discovery sessions with client stakeholders to elicit business requirements, map them to Salesforce capabilities, and identify integration or data needs.
- Solution Road mapping: Advise clients on platform strategy, Salesforce product selection, and multi-cloud integration (Service Cloud, Sales Cloud, Marketing Cloud, etc.).
- Trusted Advisor: Act as a technical point-of-contact, shaping client expectations and driving strategic adoption of Salesforce features.
- Blueprint Creation: Develop high-level and detailed solution designs, including data models, integration patterns, security models, and process flows.
- Complex Problem Solving: Tackle multi-cloud, multi-system, or heavily customized scenarios, designing solutions for scalability, performance, and compliance.
- Technical Mentoring: Guide developers, admins, and junior team members in best practices, code quality, and configuration standards.
- Data Migration Strategy: Define and oversee migration plans from legacy systems, ensuring data integrity and business continuity.
- Third-Party Integration: Architect and manage connections between Salesforce and external platforms (ERP, data warehouse, marketing automation, etc.).
- Data Governance: Ensure robust data security, privacy, and compliance standards are met.
- Performance & Scalability : Analyse existing client implementations for opportunities to improve efficiency, automation, and scalability.
- Innovation Leadership: Promote new Salesforce features, accelerating adoption of AI/Einstein, process automation, and industry solutions.
- Thought Leadership: Contribute to Deloitte's internal knowledge, participate in architect community, and develop reusable assets or IP.
The team:
Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutionsadvising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you'll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you're ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
- A Minimum 8 years of hands-on experience architecting Salesforce implementations.
- Mastery of Salesforce platform development and architecture, with proficiency in Apex, LWC, Flows, Integration APIs, and web services.
- Hands-on experience on Salesforce Apex Programming Design Patterns
- Hands on experience on Salesforce Integration Design Patterns
- Strong understanding of Salesforce security, sharing rules, and best practices.
- Experience with data integration, migration, and deployment strategies.
- Familiarity with multiple implementation standards and methodologies.
- Experience with Health cloud and/or Life science cloud.
- Project experience on Life science and Health clients (Patient experience, Commercial, Med Tech, Provider and/or Payer)
- Certified Salesforce Platform Developer and at least two additional Salesforce certifications (e.g., Application Architect, System Architect, Marketing Cloud Consultant).
- Experience with source control systems (e.g., Git) and Agile delivery in CI/CD environments.
- Knowledge about CI/CD tools such as Copado would be a valuable addition.
- Excellent cross-functional collaboration and stakeholder management skills.
- Strong problem-solving, analytical, and documentation skills.
- SME in at least two Salesforce areas (e.g., Health/Life Science Cloud/Veeva CRM). And working experience on Service Cloud or Experience Cloud
#CS-SalesforceLS
Education
:
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location
:
- Bengaluru/Hyderabad/Pune/Chennai/Kolkata
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 308591
