Customer Specialist in top BPO Hebbal location uk shift salary 38k

0 - 5 years

2 - 6 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Greetings From Ignites Human Capital Services

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
  • Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
  • Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
  • Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment.
  • Excellent communication skills in English language (written & spoken).
  • Ability to work rotational shifts including night shifts (UK shift).
  • Strong problem-solving skills with ability to handle multiple tasks simultaneously.
  • Basic computer knowledge with proficiency in Microsoft Office applications.

FRESHERS 30k

EXPERIENCED:38k

WORK LOCATION:MANYATHA

call taniya@7848820049

call akshatha@7848820050

call Ashwin@7848820043

call anjum@7797311458call

shobitha@7816042500

call aditi@7795311459

call hr mayur@9343402211

call hr navya @7848820042

Join the TOP BPO's in Bangalore

Available Positions:-

Customer Support

location:manayatha

call HR 7795311459

Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits

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Ignites Human Capital

Human Resources and Staffing

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